Class Enrollment

Class Registration
Customer Service in Healthcare: Communication Techniques CNA #29*** (2 hours)
Date/Time: Fri 6/12/2026 from 3:30 PM to 5:30 PM
Location: HOLLYWOOD PRESBYTERIAN MEDICAL CENTER
Class Price: $30.00
Notes: Location: Lecture Hall

***Please note:  This class is appropriate for all levels: C.N.A, Licensed Professionals, Students and those wanting to enter the healthcare field.  Approved by CDPH for CNA  NAC# 1046 

 Classroom Programs – Please register at www.kmreducation.com. Courses may be cancelled for low or no enrollment. We rarely cancel certification courses (BLS, ACLS, PALS, AB508).

 Course: Customer Service in Healthcare - Communication Techniques

Description:  Learn and enhance your skills with working with the person with mental disorders. This session will empasize communication strategies with role play.  You will learn how to work with the person who is hallucinating, angry, suicidal to name a few.  Attendance for 2 hours and participation in role play, discussion, and hands on skills with assault response training.

 

Contact Hours:  2 hour  California Board of Registered Nursing CEP# 15122 and California EMS CE Provider #62-2034 If EMS CE hours are requested you must notify the instructor at class.

Required Notebook: Key Medical Resources Course Handouts and notebook. 

Questions?  Call or Email: kmr@keymedinfo.com, (909) 980-0126.  Emailing is preferred for a timely and written response.  All payment taken at the door (check, cash or credit card)          

Location:  Please see Registration Page information at www.kmreducation.com

 Notations:

  • Class materials and books may not be returned if opened. 
  • No refund if any part of the course has been attended. 

*Classroom Programs – Please register at www.kmreducation.com.  Courses may be cancelled for low or no enrollment.

 


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Contact Us

Key Medical Resources Inc. www.KMReducation.com
"Kindness Matters"
 9774 Crescent Center Drive
Suite 506
Rancho Cucamonga, CA 91730

phone 909-980-0126

Personal Email:  Please use personal email to register so that cards and certificates may be appropriately delivered.  Hospital emails will sometimes block your access.

Course Materials

Current course materials are required for each class. Please see course description for details.  There is no sharing or photocopying of class materials.

 

CNA and HHA Students Please Note

For live (in person) classes, CNA and HHA students must sign the class roster for each session and write their name and CNA/HHA number exactly as it appears on their CNA/HHA certificate.  If a CNA does not do this, the class may not be recognized by the CNA CDPH evaluator. Bring your CNA/HHA card to class or a picture of your card so you have the correct number.  Per CDPH, HHA students may not receive credit for Zoom distance learning.  For Zoom classes, the certificate will provide an instructor digital signature.  Attendance will be taken and noted during the zoom class.  The CNA personal education record does not require an instructor signature.

 

Cancellations/Refunds

Please contact the Key Medical Office if you will not attend a course you have registered for.  If you need to cancel a class, please call 909-980-0126 or email kmr@keymedinfo.com and indicate your name, class name, and class date.

No refunds for any course materials you have been provided.  No refunds for a course if any part has been attended.

Sharing or photocopying of class materials is not allowed.  Each student must have their own individual copy of materials.  Materials may be emailed or provided as a hard copy depending on the class.